tompel Terms of Use
These terms set out the conditions under which we at tompel provide our online gaming and sportsbook service. By creating an account on tompel, you agree to these terms. Our service is available only where local law permits, and you are responsible for verifying that access and use comply with your own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited.
When you join tompel, you provide your email, name, and date of birth. Before your first withdrawal, we require identity verification — you upload a photo of your ID card or passport and a selfie for facial recognition. This process typically takes subject to verification. Once verified, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet, and withdraw your balance through the same channels.
This page covers account opening, deposits and withdrawals, bonus terms, game settlement, dispute resolution, and our jurisdiction notice. We encourage you to read these terms carefully before using tompel. If you have questions about any section, contact our support team via live chat or the website contact form.
Account Opening and Verification on tompel
To create an account on tompel, you must be of legal age in your jurisdiction and provide accurate information. We require your email, full name, and date of birth. You set a password that you keep confidential. We do not share your password with anyone, and we recommend using a strong password that you do not use on other websites.
Before your first withdrawal, we require identity verification. You upload a photo of your ID card, passport, or other government-issued ID, plus a selfie for facial recognition. We use this information to confirm your identity and comply with anti-money-laundering regulations. Verification typically takes subject to verification. If we cannot verify your identity, we will contact you with next steps. Complex cases may take up to 24 hours.
Once verified, your account is active for deposits, play, and withdrawals. If you forget your password, use the password recovery link on the login page. We will send you a recovery email. If you cannot access your email, contact our support team, and we will help you recover your account through identity verification.
- Account verification
- A one-time process where you upload ID and a selfie to confirm your identity before your first withdrawal.
- Password recovery
- A process where we send you a recovery link via email to reset your password if you forget it.
- Account closure
- A permanent action where you request to close your account. Any remaining balance is withdrawn to your registered payment method.
Deposits, Withdrawals, and Payment Methods on tompel
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet accounts. Deposits are processed instantly, and your balance updates immediately. You can deposit as often as you wish. We do not charge deposit fees.
Withdrawals use the same payment methods. You request a withdrawal through your account, and we process it within standard business hours. Digital wallet transfers typically complete within minutes. Bank transfers may take one to two business days depending on your bank's processing time. We do not charge withdrawal fees — the amount you request is what you receive. Your account balance is accessible 24/7, but the actual money transfer depends on your payment provider's hours.
Before your first withdrawal, you must complete identity verification. After verification, you can withdraw at any time. If we suspect fraudulent activity on your account, we may delay a withdrawal pending investigation. We will contact you with details if this occurs.
Game Settlement and Outcomes on tompel
On tompel, all game outcomes are determined by transparent mechanisms. Slot spins settle instantly based on the game's random number generator. Live dealer games settle based on the dealer's actions broadcast live to all players. Sportsbook markets settle based on official match results from the relevant league or tournament. We have no influence over these outcomes.
When a game or match settles, your account balance updates automatically. You do not need to claim winnings or confirm results. If you believe a settlement is incorrect, contact our support team with the game ID or match details within 7 days of the settlement. We will review the settlement record and respond within 24 hours. If we find an error, we will correct your balance immediately.
Slot tournaments on tompel run on fixed schedules. Tournament entry is optional. During a tournament, your spins contribute to a leaderboard. The top performers at the end of the tournament window receive prizes distributed from a shared pool. Tournament rules are displayed before each event. Prizes are credited to your account balance after the tournament closes.
Bonus Terms and Conditions on tompel
We may offer bonuses or promotions from time to time. Any bonus offer includes specific terms — such as a minimum deposit amount, a playthrough requirement, or an expiration date. These terms are displayed when you claim the bonus. You must accept the terms to receive the bonus. If you do not meet the terms, the bonus may be forfeited.
Bonuses are credited to your account as a separate balance. You must use the bonus balance before using your cash balance in most cases. If you withdraw your account before meeting the bonus terms, the bonus is forfeited. We reserve the right to cancel or modify bonus offers at any time. Any changes apply only to new bonuses — existing bonuses are not affected.
Dispute Resolution and Contact on tompel
If you have a dispute with tompel, contact our support team first. We respond to general inquiries within 2 hours and to urgent account problems within 1 hour. English-language support is available during business hours. You can reach us via live chat in the tompel app or through the website contact form. We will work with you to resolve the issue.
If you are not satisfied with our response, you can escalate your dispute. We will review your case and provide a final decision within 7 days. If you remain unsatisfied, you may pursue other remedies available under your local law. We encourage you to contact us before taking external action.
Jurisdiction Notice and Service Availability
We at tompel operate only in jurisdictions where online gaming and sportsbook services are permitted by local law. Our service is not available in all countries or regions. Users are responsible for verifying that access and use of tompel comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited.
If you access tompel from a restricted jurisdiction, your account may be suspended or closed without notice. Any balance in a suspended account will be held pending resolution. We recommend checking your local regulations before creating an account on tompel. If you are unsure whether tompel is available in your area, contact our support team before depositing funds.
Our service is available only where local law permits. We do not make decisions about your eligibility — local regulations do. By using tompel, you confirm that you are accessing our service from a jurisdiction where it is legal to do so.
Account Security and Your Responsibilities on tompel
You are responsible for keeping your password confidential and for all activity on your account. If you suspect unauthorized access, contact us immediately via live chat or the contact form, and we will freeze your account pending investigation. We will not hold you responsible for unauthorized activity if you report it promptly.
We protect your account through email verification, password encryption, and optional two-factor authentication. We encourage you to enable two-factor authentication for additional security. Your account balance is held in a segregated account separate from our operational funds. We do not use player balances for our own business operations.
If you close your account, any remaining balance will be withdrawn to your registered payment method within 7 days. Account closure is permanent — you will need to create a new account if you wish to use tompel again in the future.
Changes to These Terms
We may update these terms from time to time. If we make material changes, we will notify you via email or through a notice on tompel. Your continued use of tompel after the changes take effect means you accept the updated terms. If you do not accept the changes, you can close your account.