tompel Privacy Policy
This page describes what we collect when you use tompel and how we keep that data protected. We operate across multiple jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang, so our data handling reflects local privacy requirements in each region. When you open an account on tompel, you provide personal information — email, name, date of birth, and identity documents — which we store securely and use only for account verification, payment processing, and legal compliance.
We at tompel do not sell your personal data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) and regulatory bodies when required by law. Our servers may be located outside your jurisdiction, and data transfers between regions follow encryption standards. You have the right to request what data we hold about you, correct inaccuracies, or request deletion subject to legal retention requirements.
This privacy policy applies to all tompel services — slot games, live dealer tables, sportsbook markets, and account management. Our policy updates periodically to reflect changes in technology or regulation. We notify you of material changes via email to your registered address. Your continued use of tompel after a policy update constitutes acceptance of the new terms.
What Data We Collect on tompel
We collect personal data when you create a tompel account. This includes your email address, full name, date of birth, and phone number. You provide this information during registration, and we use it to verify your identity and contact you about account matters. We also collect your IP address and device information (browser type, operating system) when you log in, which helps us detect unusual access patterns and protect your account from unauthorized use.
When you make a deposit or request a withdrawal on tompel, we collect payment information — the payment method you use, the amount, and the timestamp. We do not store full credit card numbers or bank account details; we pass this information directly to your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) in encrypted form. Our payment processors handle sensitive financial data, not tompel.
We also collect data about your gameplay — games you play, bets you place, tournament participation, and account balance. This data helps us identify technical issues, detect fraud, and send you relevant tournament schedules. We do not use this data to build personal profiles for marketing to third parties.
- Personal data
- Information that identifies you, such as name, email, date of birth, and phone number.
- Payment data
- Transaction history, payment method used, and amounts — handled by your payment provider, not stored on tompel.
- Behavioral data
- Games played, bet amounts, tournament participation — used to improve service and detect fraud.
- Technical data
- IP address, device type, browser information — used to secure your account and detect unauthorized access.
How We Use Your Data on tompel
We use your data for several purposes. First, account verification — we confirm your identity before your first withdrawal by comparing your uploaded ID photo and selfie to your registration details. Second, payment processing — we share relevant payment information with your payment provider to enable deposits and withdrawals. Third, legal compliance — we retain transaction records for anti-money-laundering (AML) screening and report suspicious activity to regulators when required.
We also use your data to send you transactional emails (password resets, withdrawal confirmations, tournament schedules). These are sent to your registered email address and are not optional — they are necessary for account security. We may also send you periodic newsletters about new games or tournaments, but you can opt out via a link in the email.
We use behavioral and technical data to improve tompel — analyzing which games are popular, identifying technical bugs, and detecting fraudulent patterns. We do not use this data to build detailed personal profiles or to sell to advertisers.
How We Protect Your Data on tompel
We encrypt all data transmitted between your device and our servers using TLS (Transport Layer Security). This means your login credentials, payment information, and personal details are encrypted in transit. At rest, personal data is stored in encrypted form on our secure servers with restricted access.
Our servers are located in data centers with physical security controls, including surveillance, access logging, and backup power systems. We maintain regular backups of your account data to protect against data loss. If we detect a security breach, we notify affected users within 72 hours and cooperate with regulators.
Third-Party Processors and Data Sharing on tompel
We share your data with third parties only when necessary for account operations or when required by law. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) receive your payment information to process deposits and withdrawals. We do not control how these processors use your data — they have their own privacy policies.
We may also share data with regulators, law enforcement, or compliance officers if required by a court order, warrant, or legal investigation. We do not share your data with marketing companies, data brokers, or other third parties for commercial purposes. If we are acquired by another company, your data may be transferred as part of the acquisition, and we will notify you of any material changes to how your data is handled.
Your Rights on tompel
You have the right to request what personal data we hold about you. Contact our support team via the website contact form or live chat, and we will provide a copy of your data within 30 days. You also have the right to request correction of inaccurate information — for example, if your name or email is wrong, we will update it.
You have the right to request deletion of your data subject to legal retention requirements. We must retain transaction records for at least five years for anti-money-laundering compliance, so we may not be able to delete all data immediately. If you close your account on tompel, we delete personal data after this retention period expires, except where required to keep it for legal or compliance reasons.
You also have the right to opt out of marketing emails. Each marketing email includes an "unsubscribe" link — click it and we will remove you from our mailing list. Transactional emails (account confirmations, withdrawal receipts, tournament notifications) cannot be opted out because they are essential to your account.
Cookies and Tracking on tompel
We use cookies to enhance your tompel experience. Cookies are small text files stored on your device that allow us to recognize you when you return to tompel. We use session cookies (deleted when you close your browser) to keep you logged in while you play. We also use persistent cookies to remember your preferences, such as your chosen language or theme.
We use analytics cookies to track how users navigate tompel — which pages are visited most, how long sessions last, and where users drop off. This helps us improve the interface and identify technical issues. These cookies do not store personal information; they track anonymous behavior patterns. You can disable cookies in your browser settings, but this may limit tompel functionality.
Data Retention and Deletion on tompel
We retain your personal data while your account is active. If you close your account, we delete non-essential personal data (email, phone number, preferences) within 30 days. However, we retain transaction records, identity verification documents, and communication logs for at least five years to comply with anti-money-laundering and financial regulations. After five years, we delete this data unless required to retain it for legal disputes or ongoing investigations.
If you request account deletion before your first withdrawal, we delete your data immediately. If you have completed transactions on tompel, we must retain records per legal requirements even after account closure.
Updates to Our tompel Privacy Policy
We may update this privacy policy to reflect changes in technology, regulation, or our practices. We will notify you of material changes by email to your registered address at least 30 days before the new policy takes effect. Your continued use of tompel after the notification period constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account before the new policy takes effect.
If you have questions about our privacy practices on tompel, how we handle your data, or your rights, contact our support team via the website contact form or live chat. We respond to privacy inquiries within 5 business days. For formal data access requests, we provide written responses within 30 days as required by privacy law.